When things start to go south, most sales managers’ instinct is to tighten the leash, double down on activity metrics, and enforce autocratic processes. The truth is that this “solution” rarely solves anything. Instead, real leaders default to loosening the reins, focusing on quality -quantity, and discovering bottoms-up process change. This engages the team, and leads to effective & lasting change. Josh Roth & Kyle Coleman will have an open discussion about what makes a great leader, and pitfalls to avoid in managerial roles.