Save logos. Expand revenue.
graph8 watches every account in your book, flags churn risk 90 days before the renewal call, and drafts the renewal brief and expansion play for your CSM. Your team works the account that needs them, not the spreadsheet. Every customer reaches value and stays.
Usage down 31%. Champion went quiet. Payment status late.
Your CSM walks in briefed, not buried.
Protect the base. Earn the expansion.
Most CS work happens too late. By the time the renewal call lands, the warning signs are 90 days old and the save window has closed. graph8 surfaces the signal early, so renewals never surprise you.
CS lives in tools that find risk too late.
Health scores in one tool, onboarding tasks in another, expansion plays in a third. The signals are scattered, the watch is manual, and the warning lands after the logo is already gone.
Every account scored, every signal named, in one place.
graph8 unifies the post-sale motion. Every account carries a live health score, every churn risk is flagged 90 days out, and every expansion lever is named, all on one buyer graph.
The agent that watches every account in your book.
The CSM Agent monitors usage, support tickets, adoption, exec changes, sentiment from calls and chats, and payment status across your whole installed base. It scores each account, flags the risk early, and hands your CSM the account that needs them.
Usage volume
Logins, seats, activity.
Support tickets
Volume and escalations.
Exec and job changes
Champion moves from the buyer graph.
Sentiment
Calls and chats from Gong, Fireflies, and live channels.
Payment status
Late, failed, or risky payment motion.
When your champion moves, you move first.
A champion changing jobs is two moves at once: a risk to protect and a lead to win. The buyer graph sees both sides. A Gainsight sees only the seat that went dark.
- The account they left is now at risk
- The same person is a warm lead at their new logo
- The agent drafts a re-engagement play
- Sales and success share the context
Risk play queued for the new stakeholder before renewal.
Warm expansion lead surfaced with full relationship context.
Renewals and QBRs that prep themselves.
The agent drafts the renewal brief and the QBR doc from real data: adoption metrics, ROI proof points, the named expansion lever, and the account history. Your CSM walks into the call briefed, not buried.
- Adoption metrics pulled from usage
- ROI proof points named
- Expansion lever drafted
- Account history preserved from sales
One data layer, sales to success.
The CSM Agent inherits what the SDR Agent prospected and the Deal Agent closed. The account arrives in success with its full history.
Always-on across the whole book
The CSM Agent watches every account in the installed base at once, not the dozen a human can hold in their head. Usage, tickets, sentiment, and payment status are read continuously, so risk surfaces while there is still time to act.
Churn flagged 90 days out
Declining usage, a ticket spike, a quiet executive, a late payment. The agent flags the account 90 days before the renewal call, so your CSM runs a save play instead of writing a post-mortem after the logo is gone.
Both sides of a champion move
When a champion changes jobs, the agent protects the at-risk account they left and surfaces them as a warm expansion lead at their new logo. The buyer graph connects both sides. A point CS tool sees only the seat that went dark.
One data layer, sales to success
The CSM Agent inherits what the SDR Agent prospected and the Deal Agent closed. The account arrives in success with its history intact, so nobody re-onboards the customer context that sales already captured.
AI runs the motion.
You win the moment.
graph8 does the volume: sensing demand, launching, sending, and qualifying at machine scale. Then it hands the human moments to you, fully briefed. The buyer history, every signal, the live transcript, and the next best move, right as you pick up. Every rep operates like your best one.
AI does the volume. Thousands of touches, every day, never off.
You get the moment. The call, the meeting, the close, where trust is won.
Fully briefed, in real time. Full context surfaced the instant you step in.
"How does this compare to what we run today?"
Lead with consolidation. They run 6 tools. Offer the 30 day migration.
The post-sale roles graph8 supports.
CSMs, onboarding leads, and trial specialists all work from the same buyer graph and the same account watch.
CSMs
Work the account that needs the human relationship now.
Onboarding leads
Spot stalled value moments before adoption slips.
Trial specialists
Turn usage, tickets, and exec change into the right save or expansion play.
Success does not run alone.
The same buyer graph that powers your book rolls up to leadership and shares pipeline with sales. The net-revenue story is one story, end to end.
Your health scores, churn flags, and renewal forecast roll up into the NRR view leadership owns. The same data, one level up, no reconciliation.
SalesExpansion leads and champion moves flow back into shared pipeline. Success surfaces the warm account, sales runs the new deal, and nobody re-onboards the context.
Built by the team behind CIENCE and Tenbound.
graph8 comes from a decade of running real B2B revenue: thousands of campaigns at CIENCE and the GTM research and community of Tenbound. The post-sale playbooks are shaped by what actually keeps customers and grows accounts.
You pay for what graph8 executes. Never for seats.
Execution credits send, call, and run agents. Contact credits reveal and enrich the people you target. Three ways in.
A free entry point to the full platform. No credit card.
- 1,000 contact reveals to start
- 500 execution actions free
- Full platform access, no card
- Then $0.05 per credit
Unlimited contact data, in the tools you already use.
- Unlimited contact data, fair use
- 2,500 execution credits a month
- Priced per user, not per org
Unlimited users and data. Every app, one bill.
- Campaigns, dialer, AI voice, and AI workflows
- Meetings routed and booked for you
- 10,000 execution credits a month
- Unlimited users, no seat fees
- 7-day free trial, no credit card
Everything in the Team plan
$99 / mo, all includedThe $99 Team plan is the full platform: everything below, for the whole org. MCP Unlimited and Pay as you go are lighter entry points with usage and seat limits.
Your GTM, executed
10,000 credits included- Campaigns and sending infrastructure Mailboxes, domains, and deliverability run for you, end to end.
- 5-channel sequencer Email, phone, LinkedIn, SMS, and WhatsApp in automated sequences.
- Dialer and AI voice agents Clone any rep voice for inbound and outbound calls with live booking.
- AI inbox Replies triaged, drafted, and answered across every channel.
- Meeting routing and booking Route leads to the right rep and book the meeting automatically.
- CRM, pipeline, and quotes Deals, quotes, and AI-prioritized actions in the AE Cockpit.
- Studio content engine Brand, newsletters, landing pages, ads, and campaign content.
- AI agents and workflows Operator and Executor agents for RevOps, deals desk, and SDRs.
Data without limits
Included- MCP Unlimited for every user A $25 per user value, included for the whole org on the Team plan.
- No monthly cap on contact data Reveals, lookups, enrichments, and exports run org-wide, every seat.
- Buying signals Visitors, intent, hiring, and job-change signals on every account.
- Waterfall enrichment Third-party providers, pay on match or bring your own keys.
- Free search and browse Your whole team explores 700M+ contacts and 100M+ companies.
Org-wide by default
Always on- Unlimited users, no seat fees Invite everyone. Pricing never scales with headcount.
- Every feature unlocked No tiers gating voice, enrichment, sequencer, campaigns, or desktop.
- Built-in CDP and integrations Warehouse, 500+ connectors, two-way CRM sync included.
- Month-to-month, no contracts Cancel anytime.
- Fair-use rate limits Limits apply on all plans. They guard against scraping, not real GTM work.
Execution credits send, call, and run agents. Contact credits reveal and enrich the people you target.
Customer Success questions.
Will this replace my CS platform?
Many teams use graph8 as their primary post-sale workspace, with health scoring, churn flags, renewals, and expansion plays on the same buyer graph as sales. Others keep Gainsight, Planhat, or HubSpot and sync to it. Either way, graph8 connects both sides of a champion move, which a point CS tool cannot do on its own.
What signals does the CSM Agent actually watch?
Usage volume, support ticket volume and escalations, exec and job changes from the buyer graph, sentiment from calls (Gong, Fireflies) and chats, and payment status. It scores account health from those signals and flags churn risk 90 days before the renewal call.
How does churn get flagged 90 days out?
Declining usage, a ticket spike, a quiet executive account, or a late payment moves an account's health score and trips a flag 90 days before renewal. Your CSM gets the at-risk account with a drafted renewal brief and a save play, while there is still time to act.
Does the agent replace my CSMs?
No. The agent runs the always-on watch and drafts the briefs across hundreds of accounts. Your CSM shows up for the save call, the QBR, and the expansion conversation, fully briefed. graph8 makes every CSM operate like your best one. It does not replace the human moment retention is won in.
How is pricing structured?
Usage-based pricing with unlimited users. No per-seat cost on your CS team. Search contacts, intent, and visitors free, with unlimited data at $25 per user.
Save logos. Expand revenue.
graph8 watches every account, flags churn 90 days out, and drafts the renewal brief and expansion play, so your CSM works the account that needs them and every customer stays. Live in 3 minutes.