01 / Cost
What do we pay before results are clear?
Fusion BPO Services
Fusion BPO Services: Not publicly disclosed
CIENCE
CIENCE: management plus SDR capacity at cost
Updated March 2026
CIENCE vs Fusion BPO Services.
B2B companies focused on pipeline generation, SDR-led outbound, and account-based prospecting choose the CIENCE ecosystem because graph8's intent data and multichannel orchestration replace the stack of tools a generalist BPO cannot provide. Organizations that need methodology depth backed by Tenbound's SDR research, not call center volume, consistently select CIENCE.
115
Client proof
named case studies
151
Industries
B2B categories served
14
Setup motion
day launch path
FB
vs Vendor
Fusion BPO Services
System
CIENCE
Decision brief
Start with the operating model.
Fusion BPO Services is a vendor comparison. CIENCE is a system comparison: managed execution, graph8 platform, and Tenbound method in one operating model.
Decision
Fusion BPO Services
CIENCE
Cost
Fusion BPO Services
Not publicly disclosed
CIENCE
$2,000/month management plus SDR capacity at cost
Commitment
Fusion BPO Services
Not disclosed
CIENCE
Month-to-month contract structure
Platform
Fusion BPO Services
Proprietary tools
CIENCE
graph8 audience data, intent, orchestration, and reporting
Best fit
Fusion BPO Services
Fusion CX is best suited for enterprises that need multilingual, high-volume customer experience operations across inbound support, outbound telemarketing, and back-office functions under a single global BPO contract. Buyers in telecom, healthcare, BFSI, or retail requiring 40+ language delivery and integrated CX functions will find more relevant infrastructure at Fusion CX than at a dedicated B2B lead generation firm.
CIENCE
B2B companies focused on pipeline generation, SDR-led outbound, and account-based prospecting choose the CIENCE ecosystem because graph8's intent data and multichannel orchestration replace the stack of tools a generalist BPO cannot provide. Organizations that need methodology depth backed by Tenbound's SDR research, not call center volume, consistently select CIENCE.
02 / Commitment
How much contract risk are we taking?
Fusion BPO Services
Fusion BPO Services: Not disclosed
CIENCE
CIENCE: month-to-month
03 / Data
Who owns the audience and signal layer?
Fusion BPO Services
Separate purchase may be required
CIENCE
graph8 intent signals and audience data included in the system
04 / Motion
Is this a vendor or a full pipeline system?
Fusion BPO Services
Custom quote / Contact for pricing
CIENCE
CIENCE execution, graph8 platform, Tenbound method
Side-by-side
The full comparison matrix.
Keep the matrix short enough to scan, but specific enough to show what changes when the buyer chooses a platform-backed operating model.
Comparison axis
Fusion BPO Services
CIENCE
Technology platform
Fusion BPO Services
Proprietary tools
CIENCE
graph8 AI orchestration, intent data, and multichannel execution built in
SDR pricing model
Fusion BPO Services
Custom quote / Contact for pricing
CIENCE
At-cost via Talent Cloud with no agency markup
Contract terms
Fusion BPO Services
Not disclosed
CIENCE
Month-to-month contract structure
Research backing
Fusion BPO Services
No dedicated sales development research arm named in source data
CIENCE
Tenbound research and training connected to CIENCE execution
Outreach channels
Fusion BPO Services
Often email plus LinkedIn
CIENCE
Email, phone, LinkedIn, and programmatic ads through graph8
Data included
Fusion BPO Services
Separate purchase may be required
CIENCE
graph8 intent signals and audience data included in the system
Setup time
Fusion BPO Services
Weeks to months
CIENCE
14-day setup motion from source GTM page
02 / What they do well
Fusion BPO Services strengths.
01
Multilingual delivery across 40+ languages with established global delivery centers in the US, Philippines, Morocco, El Salvador, and other markets, enabling true cross-border CX operations
02
Broad BPO scope that spans the full customer lifecycle from lead generation through debt recovery, medical scribing, data annotation, and back-office fulfillment, reducing vendor count for buyers who need multiple functions under one contract
03
Active acquisition strategy with five acquisitions completed, including Skycom BPO in December 2025 adding ~$25M in annualized revenue, indicating operational scale and geographic expansion capability
03 / Tradeoffs
Where buyers should look closer.
01
Does not offer a dedicated B2B intent data layer or audience intelligence platform; graph8 provides these capabilities built into every CIENCE engagement at no extra cost
02
Does not offer month-to-month contract flexibility publicly; CIENCE operates on month-to-month terms with a 14-day setup window
03
Does not have an affiliated sales development research and training organization; Tenbound provides CIENCE clients with methodology grounded in dedicated SDR industry research unavailable anywhere else in the category
02 / What they do well 03 / Tradeoffs
Fusion BPO Services strengths.
Where buyers should look closer.
01
Multilingual delivery across 40+ languages with established global delivery centers in the US, Philippines, Morocco, El Salvador, and other markets, enabling true cross-border CX operations
02
Broad BPO scope that spans the full customer lifecycle from lead generation through debt recovery, medical scribing, data annotation, and back-office fulfillment, reducing vendor count for buyers who need multiple functions under one contract
03
Active acquisition strategy with five acquisitions completed, including Skycom BPO in December 2025 adding ~$25M in annualized revenue, indicating operational scale and geographic expansion capability
01
Does not offer a dedicated B2B intent data layer or audience intelligence platform; graph8 provides these capabilities built into every CIENCE engagement at no extra cost
02
Does not offer month-to-month contract flexibility publicly; CIENCE operates on month-to-month terms with a 14-day setup window
03
Does not have an affiliated sales development research and training organization; Tenbound provides CIENCE clients with methodology grounded in dedicated SDR industry research unavailable anywhere else in the category
04 / CIENCE ecosystem
A vendor comparison is really an operating-model comparison.
The source page positions CIENCE as a three-part ecosystem: CIENCE for managed execution, graph8 for the GTM platform, and Tenbound for research, training, and sales development method.
01
CIENCE managed SDR execution
02
graph8 AI platform and audience data
03
Tenbound research and SDR training
05 / Where CIENCE wins
The advantages from the source data.
01
graph8 intent data and audience intelligence are included in every CIENCE engagement with no separate data purchase, identifying in-market B2B accounts before the first outreach touch
02
CIENCE's Talent Cloud provides at-cost SDR hiring with no agency markup, compared to the typical 30-50% margin added by BPO staffing models
03
Tenbound's SDR research and training methodology, exclusive to the CIENCE ecosystem, means campaigns are built on published, peer-reviewed sales development frameworks rather than general BPO practices
04
1,000+ B2B companies including Microsoft, Google, Uber, Salesforce, Okta, Nasdaq, IBM, Yamaha, and Shutterstock have trusted CIENCE, with 115 named case studies across 151 B2B industries, providing sector-specific proof unavailable from a generalist BPO
Fusion BPO Services
Best fit.
Fusion CX is best suited for enterprises that need multilingual, high-volume customer experience operations across inbound support, outbound telemarketing, and back-office functions under a single global BPO contract. Buyers in telecom, healthcare, BFSI, or retail requiring 40+ language delivery and integrated CX functions will find more relevant infrastructure at Fusion CX than at a dedicated B2B lead generation firm.
CIENCE
Best fit.
B2B companies focused on pipeline generation, SDR-led outbound, and account-based prospecting choose the CIENCE ecosystem because graph8's intent data and multichannel orchestration replace the stack of tools a generalist BPO cannot provide. Organizations that need methodology depth backed by Tenbound's SDR research, not call center volume, consistently select CIENCE.
07 / Detailed analysis
Source comparison narrative.
Comparing the CIENCE+graph8+Tenbound ecosystem to Fusion CX exposes three structural gaps relevant to B2B sales development buyers.
First, technology platform. Fusion CX's Omind.ai suite is designed around customer experience quality management and voice accent normalization, not B2B pipeline generation. graph8, built into every CIENCE engagement at no extra cost, delivers intent data, audience intelligence, and multichannel campaign orchestration across email, phone, LinkedIn, and programmatic ads. These are purpose-built B2B prospecting capabilities that Omind.ai does not replicate.
Second, channel architecture for B2B outbound. Fusion CX's outreach channels include phone, email, chat, social media, messaging, and SMS, but its lead generation motion is built on outbound call center and telemarketing infrastructure, including soundboard-assisted calling. CIENCE runs coordinated outbound sequences across email, phone, LinkedIn, and programmatic ads with graph8 orchestrating timing and signal-based prioritization. That is a different operating model than a call center dialing volume.
Third, research and methodology backing. No other lead generation company in the market has an affiliated sales development research organization. Tenbound, CIENCE's sister brand, publishes dedicated SDR industry research and training methodology that informs how CIENCE campaigns are built. Fusion CX has no equivalent.
The specific capability the CIENCE ecosystem offers that Fusion CX cannot match: graph8 intent data identifying in-market B2B accounts before outreach begins, included with every engagement, with no separate data license required.
FAQ
Fusion BPO Services vs CIENCE.
01
Fusion BPO Services pricing: how much does it cost?
Fusion CX does not publish pricing on its website. Prospective clients must request a custom quote directly from a company representative. This is common across global BPO providers where per-seat costs vary significantly by geography, language, service type, and volume. CIENCE's Talent Cloud model is structured differently: SDR talent is provided at cost with no agency markup, which removes the 30-50% margin typically embedded in BPO pricing. CIENCE also publishes its service tiers, allowing buyers to benchmark before entering a sales conversation.
02
CIENCE vs Fusion BPO Services: what's the difference?
Fusion CX is a global BPO whose lead generation offering sits alongside inbound support, debt collection, medical scribing, and back-office services. It serves 190+ clients across telecom, healthcare, BFSI, and retail with multilingual delivery in 40+ languages. The CIENCE ecosystem is purpose-built for B2B pipeline generation. CIENCE handles SDR execution, graph8 provides intent data, audience intelligence, and multichannel campaign orchestration built in at no extra cost, and Tenbound contributes SDR research and methodology. That is three specialized capabilities versus one generalist BPO platform.
03
Is there a Fusion BPO Services alternative with month-to-month contracts?
Fusion CX does not disclose contract terms publicly, which typically means multi-month commitments in enterprise BPO engagements. CIENCE operates on month-to-month contracts with a 14-day setup timeline. For B2B buyers who need SDR execution without a long-term BPO lock-in, CIENCE's contract structure is materially different and eliminates the risk associated with committing to a large outsourcing arrangement before validating results.
04
Does Fusion BPO Services have an AI platform like graph8?
Fusion CX has built an AI innovation arm called Omind.ai, which includes the Arya digital copilot, an AI Quality Management System, and AccentHarmonizer.ai for voice accent normalization. These tools are designed for customer experience quality and call center operations, not B2B prospecting. graph8, built into the CIENCE ecosystem at no extra cost, provides intent data to identify in-market B2B accounts, audience intelligence for targeting, and multichannel campaign orchestration across email, phone, LinkedIn, and programmatic ads. The two platforms serve different functions and are not direct substitutes.
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