How CIENCE Increased Brand Awareness, Engagement, And Event Attendance For A Multinational Student Travel Provider
About World Challenge Expeditions
World Challenge is a multinational organization based in the UK. They provides overseas adventure travel programs targeted at schools and send high school students on life-changing experiences in developing countries.
The company is over 30 years old and has businesses in North America, Australia, the Middle East, South East Asia, and Europe, and is part of the Travelopia group of companies.
Dan Porter
Director: North America
Industry
Leisure, Travel & Tourism
Website
Challenges & Scope
ICP: Particular educational institutions.
Product: School Trips
Dan Porter, Director to North America at World Challenge Expeditions: "Our brand awareness in the U.S. has always been low. We needed help with lead generation."
The main task of our campaigns for World Challenge Expeditions was to find key contacts in US public and private high schools to invite their students on life-changing trips to developing countries.
Our research team first focused on a single state to find principals, vice principals, other administrative titles, and teachers at specific schools to narrow our search.
Why CIENCE
CIENCE aims to provide as many lead generation services as possible for our clients to support both inbound and outbound efforts. In addition to writing email templates and phone-call scripts, we also create landing pages with contact forms and tools that enable our customers' prospects to book an appointment in real time.
"CIENCE provides a full sales development team and works on various lead generation tasks, such as copywriting and landing page design. They also conduct research on the schools we want to contact to help us identify areas of interest and better market our services."
When it comes to the quality of the content, we are meticulous in our efforts to use the exact language needed for successful execution. We know that people lack time and reflect this by producing a concise yet complete copy to engage prospects.
"Their copy is excellent and they're fantastically responsive, often getting back to me within minutes of sending an email, even if it's after-hours. I speak to the manager once a week, and we email regularly."
Results
CIENCE began with one state in the US and then expanded research and outreach, with several projects targeting schools in other English-speaking countries. Our SDRs conducted a number of campaigns to generate leads for the special events involving World Challenge Expeditions.
Since World Challenge Expeditions didn't have websites for certain English-speaking countries that we targeted for them, the CIENCE web-development team created landing pages specifically for these projects.
Frequently Asked Questions
How did CIENCE help World Challenge Expeditions generate leads in the US?
CIENCE deployed a full sales development team to research key contacts at US public and private high schools, targeting principals, vice principals, administrators, and teachers. The team wrote email templates and phone scripts, and built landing pages for regions where World Challenge had no existing web presence.
What results did World Challenge Expeditions achieve with CIENCE?
Within the first three months, World Challenge Expeditions reported being inundated with responses and achieving a high event response rate from school contacts across the US. The results were strong enough that Director Dan Porter committed to increasing investment in CIENCE's services.
What markets and audiences did CIENCE target for World Challenge Expeditions?
CIENCE initially focused outreach on a single US state before expanding to other English-speaking countries. The target audience was educational institutions:specifically public and private high schools:with outreach directed at principals, vice principals, and teachers who could enroll students in overseas adventure programs.
What services did CIENCE provide for World Challenge Expeditions?
CIENCE provided a complete sales development package including prospect research, email and phone script copywriting, landing page design and development, and ongoing outbound SDR campaigns. They also created country-specific landing pages for regions where World Challenge Expeditions lacked an existing digital presence.
