CIENCE has named operations specialist Michele Crocker as the chief operating officer, moving into a newly created role as CIENCE experiences unprecedented growth. She will be responsible for implementing operational strategies and building best-in-class teams for the organization.
Her previous experience as a strategic leader of large contact centers and customer service operations gives her the top leadership skills needed to deliver its strategic agenda. Her initiatives include upgrading processes to ensure the best operational status with strong SOPs and focus on driving a culture of continuous improvement.